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Terms & Conditions Cane Direct
We are a family run business and by law must display terms and conditions, if you are unsure about anything listed below please do not hesitate to contact us.
Our website is hosted on a secure-server, so you can be absolutely confident that your details are held safely. Once your order has been processed the details are removed from the site.
Most orders can be normally despatched to your delivery address within 2-3 days, unless the order includes cushions in which case the delivery can be up to 21 days. This allows us the time to make up your unique order.
Some larger items require a signature and cannot be delivered without one.
Dispatches are on a next day delivery basis to most GB mainland locations, excluding highlands & islands. If an item is available immediately, and we receive your order before 2pm, we will attempt to deliver next day. If you have given us special instructions about the date of your delivery, we will attempt meet them, subject to the above.
If an item of fabric is temporarily unavailable or has a longer lead-time, then you will be contacted with the choice of an alternative fabric or item or a revised delivery date. Alternatively you may cancel your order. Your credit card will be debited at time of delivery and not before. Our consignments are delivered by our own driver.
We deliver Monday to Sunday, but can make special arrangements, please phone us for details. The website is automated for UK delivery. If you require delivery to another country, please contact us so we can obtain delivery costs for you. If you choose to have the parcel left at your unattended house, we cannot accept responsibility for it once delivered by the courier.
The price you pay is the price shown in the checkout section of our website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.
Cancellations and returns
If you change your mind, you must notify us in writing (email or post) within 7 days of placing the order. We accept the return of all items only if they are returned within 30 days of delivery and in their original packaging and condition. Under these circumstances we will issue a full refund for the price you paid for the item (less delivery charge.) You will be responsible for the cost of the postage to return the goods.
This allows us to keep our prices competitive. This does not affect your statutory rights.
Errors and omissions
Despite taking every care, we do not guarantee the information on this website and accept no liability for any omissions or errors, we also reserve the right to make changes to products without notice.
This website including all content is copyright protected. Material maybe copied for private, domestic use, for other uses, please contact us for permission.
Any personal information you share with us is governed by the United Kingdom Personal Data Protection Act (1998).
Should you choose to share personal information with us, then you will benefit now and in the future as we tailor our products & services to meet your needs. Such benefits will include product updates, promotional incentives and offers.
We will only collect, use or share your personal information if you give explicit permission, outside of this your details will not be passed on.
Cane Direct will only share your personal financial information (such as credit card information) with our online payment provider and will be destroyed once processed.