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Testimonials

“I just thought I would write you a quick note to express our appreciation for all the help you gave us recently".

"We visited a number of showrooms and found you to be not only the most competitive but also the most helpful".

"I work in sales myself and understand the importance of customer service, both myslf and my partner Pat found your service to be excellent and would have no hesitation in recommending your company to friends and family in the future”

Dave and Pat Allan from Stockport Cheshire.

Just a note to thank you for the good service we received in the supply of the cane furniture.

"The furniture is fantastic and I found the attitude of both Bob and yourself a breath of fresh air in this world of call centres, voice mails and excuses. Nice to come across some traditional good service".

"I am sure Greg and Sue Marshall are looking forward to receiving their £30.00 intoductory fee. Have a heart, he needs to money, and he’s only a dentist, private at that!”

Mottram, Cheshire R.T. Robinson Reflex Computer Solutions.

From: gillian tregenna [mailto:gtregenna@sky.com]
Sent: 28 February 2011 16:15
To: Matthew Robinson
Subject: Re: Replacement Cushion Covers

 

Hello Clare/Matthew: I have just unpacked my replacement cushions and they are superb, thank you all so very much, we are delighted with the replacements.

 

Best regards,   Gillian

 

Name: Mrs Margaret Mortimer

E-mail: margaretmortimar@btinternet.com

Telephone:

 

Comment: Dear Matthew

It was with great trepidation that I ordered a set of Cushion covers for my cane suite, but they arrived today, just as you promised and I certainly shouldn't have worried! They are just fabulous and I am over the moon with them - they far exceed my expectations and have transformed the look of not only the cane suite - but, indeed - the whole conservatory. 

You fulfilled every commitment and I was so impressed that I wasn't charged for the covers until the time of dispatch, after payment they arrived at my home within 24 hours!

Will you please convey my thanks to your staff and, of course, a big thank you to you!

Regards

Margaret Mortimer

 

(testimonials)

 

Cane Direct Furniture
www.canedirectfurniture.co.uk

 

Dear Matthew,
Just a quick note to say that our cushions have arrived safely very promptly !!
We have tried them for size and they fit perfectly and look absolutely first class, many thanks for your excellent service we will not hesitate to recommend you to friends and family who require similar products. 
Just one further request will you please forward us a receipt for our payment,

Yours gratefully
Charles &Pauline Pratt
Sent from my iPod

On 20 Apr 2011, at 13:38, "Matthew Robinson" <info@canedirectfurniture.co.uk> wrote:
Dear Matthew,
Just a quick note to say that our cushions have arrived safely very promptly !!
We have tried them for size and they fit perfectly and look absolutely first class, many thanks for your excellent service we will not hesitate to recommend you to friends and family who require similar products. 
Just one further request will you please forward us a receipt for our payment,

Yours gratefully
Charles &Pauline Pratt
Sent from my iPod

On 20 Apr 2011, at 13:38, "Matthew Robinson" <info@canedirectfurniture.co.uk> wrote:
 
Good morning Matthew,
 
I received cushions this morning and I'm pleased to say they look great - much better than original ones.
 
Thank you so much.
 
Regards to you and your team.
Halina.  
 
 
 
 
-------Original Message-------
 
Date: 15/04/2011 15:31:25
Subject: RE: QUOTE
 

Matthew

 

Just to let you know that base furniture duly arrived last night. Very pleased with quality and service,  and very much looking forward to cushions arriving later this week.

 

Thanks all your help

Hazel

 

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FAO Matthew

 

Main cushions arrived early this morning. Lovely surprise and pleased with appearance and quality.

 

Thank you for an excellent service and we will recommend you to anyone who may be interested in your products.

Regards

Hazel

 

 

 

 

 

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Dear Mathew                                                                                                       
Cushions arrived Monday very please  
perfect fit excellent service 
We would recommend you to our friends 
and family   
Give our thanks to your staff and thank you Mathew 
 
Regards
John margaret Dacre
   Bilston

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Hi Clare
 
Thank you very much for your email.
 
Your company is such a pleasure to deal with. Right from the start you have been so professional , prompt and helpful that I felt really confident in your ability and advice. Your follow up is good and I could see the personal touch in your below email as well. Very well done! !!!!!
 
You should  be really proud .
 
As soon as I get the samples I will let you know of our choice . Thanks
 
Best Regards
 
Shalaka Joshi
Head of Accounting
 
Tipp24 Services Ltd.
Unit 208/209 , Clerkenwell Workshops
27-31 Clerkenwell Close,
London  EC1R 0AT |  United Kingdom
 
Hi Matt,
 
Thank you for the speedy reply and prompt action.
We've been delighted with your service so far and wouldn't hesitate to recommend
anybody looking for cane furniture to visit your website.
 
With kind regards
Chris
 
 

laly --- On Tue, 18/10/11, Cane Direct <info@canedirectfurniture.co.uk> wrote:

 

 

I would like to let you know that i received my cushions today and  am very pleased with the result. It has transformed my conservatory.
 
Many thanks 
 
Mrs Lisa Parmar

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Name: paul hosking

E-mail: denpaul@hotmail.co.uk

Telephone: 01326565052

 

Comment: cushion covers all fitted and fit perfect i would reccomend this service to anyone if you havnt got the lolly for new furniture , helpfull freindly staff, with a personal touch . and i am so glad we still manufacture some things in this country. true proffesionals.

 

 

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Claire/Matthew
 
Received my covers yesterday as promised and have to let you know that I am extremely pleased with them. They look really smart and make the suite look like new.
 
I have to admit that I was a little apprehensive but you did everything that was promised,  (not the norm these days).     Will definitely recommend to any of my friends looking for a similar service.
 
Regards
 
Judy Wortley

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Name: A James

E-mail: barbaratonyyuca77@gmail.com

Telephone:

 

Comment: Dear Sirs

 

Just a line to let you know we received our breakfast set yesterday afternoon, and we are very please with it.

The delivery people were excellent and not to expensive.

You should look at having an outlet somewhere here because it knocks spots of the products here, so thank you.

 

Regards

A James

 

 

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Dear Matthew,
 
Just to let you know that the cushions and covers arrived safely late this morning and are now installed on our cane furniture in the conservatory.
 
Thank you very much for all your help. They look great and fit exactly - just got to get used to a different colour scheme!!
 
Brilliant service - especially at Christmas and to arrive exactly as planned.
 
Wishing you a very happy Christmas.
 
Regards,
 
Helen and Chris White.

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I ordered some furniture from Cane Direct and a couple of rugs from their sister company Couture Rugs. All items arrived on time and were delivered by a polite young man who was extremely helpful with putting everything in my Orangery for me. I had ordered all the items off the internet, and when I unwrapped and layed everything out I could really see and feel the quality. I am very impressed and would not hesitate to recommend Cane Direct and Couture Rugs to anyone who might be reluctant to order online, they are both real quality companies.
 
John Wilkson
CEO
Acorn Environment Services Ltd
TEL:  0161 483 7112
Mobile: 07831 486588
Email: john@acornenvironment.com
 
 
Dear Matt,
 
Sorry for the delay in writing but birthday and Christmas celebrations became a distraction! The cushions arrived as stated and look great. Thank you for your efficient and professional service.
 
Happy New Year.
 
With best wishes
 
Jackie 
----- Original Message -----
 

 

Thank you for your work on renewing the look in our conservatory.   I thought you might like to see that the new cushions look good and also to show you some of our lovely view here in the Vale of Glamorgan.
 
Best wishes   Pat Thomas    :) happy
 
Hello Matthew
I’m sorry I’ve been so slow thanking you for the conservatory furniture covers.  It’s a beautiful job, please thank the person who did it…lovely workmanship.

 

Hi Matthew,
 
I am pleased to say that both the service provided and the quality of the cushions delivered to us met our expectations in full… thank you very much.
 
Regards,
 
Bryan.
 
-----Original Message-----
From: Cane Direct [mailto:info@canedirectfurniture.co.uk]
Sent: 09 February 2012 19:31
To: bryan@bryanvowell.wanadoo.co.uk
Subject: Cane Direct

 

Hi
Just a thank you for the new covers for our Cane Patio furniture we purchased in summer 2011. We were treated very well by staff and the quality and price of the goods was excellent.
The only downside was the delays to receive the goods which took approx 10 days longer than we expected but I'm sure that was just due to the amount of work you had undertaken at a busy time.
I'd have no hesitation to recommending you for furniture or new covers and would certainly be our first choice.
Regards
Steve Booth

 

 
From: Cane Direct <info@canedirectfurniture.co.uk>
To: sacdr_booth@yahoo.co.uk
Sent: Thursday, 9 February 2012, 19:29
Subject: Cane Direct

 

Name: Anne Johnson
E-mail: a.johnson061@btinternet.com
Telephone: 01942717066
 
Comment: I have just received my new covers for my conservatory, and what a transformation! I am delighted.
There was no hard sell, which I appreciated. Only sound advice.
Thank you so much for your help, and the end result is astonishing.
 
Anne Johnson
  Hi
 
I was actually really happy with your service and would recommend you to friends without hesitation.  The material samples arrived the next day and are good quality.  I was super impressed that I didn't have to send the whole cushions & that you could make the covers that fitted from just using our exisiting covers as a template.  You also made them very quickly and agreed to a delivery time shorter than average as I had family visiting on a certain weekend and ideally wanted them ready for then.
 
Thank you!
Kind regards
Helen
 
 

From: info@canedirectfurniture.co.uk
To: helencowie132@hotmail.com
Subject: Cane Direct
Date: Thu, 9 Feb 2012 20:53:09 +0000
Dear Matthew