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Dear Matthew,

Very many thanks for the new cushions which arrived on schedule yesterday. As you said to us it looks as if we have new furniture in the conservatory. The cushions look wonderful and we are very pleased with the service you have provided. I would recommend you to others who want replacement cushions.

Many thanks,


Liz and Tony Bellamy

0781 0802031

Hi Mathew , I would like thank you for the service of New cushions , they fitted great  well pleased , make the chair and sofa look like new. Sorry that I have only just text you, been busy .

Would it be possible to send a receipt as nothing came with the delivery. Once again a big thank you for doing a great job, know where to come again and would recommend this site to anyone wishing recovering of cane suites. 

Mrs S Bailey ( Blackpool) 


Sent from my iPad=

01803 712576


Dear Administrator,
A new contact information has been added with the following information.

Name: Richard Wood

Hi Mathew, I am absolutely delighted my new cushions and covers, the quality is of the highest standard, I would recommend your company to anyone, Thanks again.
Thank you
Richard Wood

Dear Mathew, 

We have now received delivery of our cushions and we are very happy with them. They look and feel good, and fit our chairs very well. 

A big thank you to your company. 


Geoff Megratton



6 Langley Court



North Yorkshire







Received the covers today & just wanted to say how pleased I am with them.

They surpassed my expectations.



 Mrs Hutton 07808630


Foxfield Avenue

Bradley Stoke

South Glos





Hi Mathew 

A quick email to thank you and your team for providing the replacement covers for our conservatory suite. They fitted exactly as promised, and well within the promised turnround period of 3 weeks.  The quality and finish is excellent. Your advice on fitting the seat cushions certainly saved a lot of time and effort on my part. 

We have no hesitation in recommending your Company to any would be clients. Well done. 

Our thanks once again 

Robert and Pauline Minshull






CW12 4TP





Hi Mathew, 

 Just a few words tho say to you and your team,about  my concervatory cushions you did, they are brilliant, good quality,

well made, considering what condition they were in when i sent them to you, they look fantastic,so a BIG THANK YOU to all  

Joan Lucy. 

12 Kings Gardens




BA14 7NX 





Name: Alison Holbrook



Comment: I would just like to say thank you for the new covers. They arrived within an hour of Matt calling to say they were due for delivery. The covers fit perfectly and the suite now looks brand new. Fantastic service and highly recommended.

Hi Matt,

Received the cushions and new covers as promised today-really pleased with them, given my cane furniture a new lease of life.

Just like to thank you for your response from my initial enquiry to the actual supply of my cushions and covers. I will certainly use your services again and wouldn't hesitate to recommend you to friends and family.

Kind Regards,

WIshing everyone a Merry Christmas and Happy New Year.

Denise Weston

Sent from my iPad

Telephone: 01793726854




Finally arrived first thing this morning. Certainly worth the wait! Pictures attached. Many thanks for a first class job.



 Richard Dodd
 Blythe House, Blythe Road
 Blythe House, Blythe Road
 B46 1AH



Good Morning Matthew,

Further to my SMS text over the weekend, I can confirm that I collected the replacement covers from my neighbours on Saturday morning and fitted them on Sunday.

They look very good, a vast improvement on my original (worn out) upholstery. I will revert if any issues arise in the coming weeks but for now they are fine and what I wanted.

Hopefully they will give me years of good service.

Kind regards and thank you,

4 Lawrence Grove




RG42 4BL




Malcolm Tott


Dear Matt

Just to let you know that the conservatory cushions arrived today.  They fit well and the pattern looks good.  Thanks for your help with the order.


Gill Law Email:


Brickfields Close, Lychpit



RG24 8UX


Name: Christine Matthews


Telephone: 01736711300


Comment: Delighted with my cushions , thankyou..


Hi Matt

Just to say a massive thank you

Replacement covers arrived and they fit perfectly .They have completely transformed the conservatory and all completed within the 3 weeks as promised Thanks again Frankie

Sent from my ipad

8> Aspen Close

> Coventry

> West Midlands

> CV4 9TF


Good morning Matt

I would just like to advise that I got my delivery and they are absolutely magnificent.  I sort of knew they would be good after seeing pictures of before and after on your website but they have just blown me away, they are absolutely gorgeous.

Many thanks


01387 248195

-----Original Message-----




Just a call to let you know parcel arrived fine,covers on(bit of wrestling match) look fab,we're very pleased Thanks Gill Slimm

Sent from my iPad

Phone: 07781112386



Lyndon Lodge

Saline Road





Dear Matthew,

The cushions were delivered safely this morning at 0745!   We are delighted with them so a big 'thank you' from us.  You will be pleased to know that they fit perfectly (I know you would expect nothing less!) and look just great.  Please thank your staff for a job well done.  We would be happy to recommend you to anyone and will do so to our friends.

Very best wishes and thanks again for your efforts.

Graham and Helen Seaward

PS These days it means a lot to have a firm you can trust especially when dealing from a distance on-line and by telephone.




Best time to call:


Dear Matt, My cushions have arrived, they are fantastic and worth the wait, they have made my furniture look new, in fact better than new, please thank your staff for me, for such a beautiful job, once again thank you.

Matt please could I have a receipt for the money, that is why I have emailed you as I am happy to receive it via email, Once again thank you Kindest regards Pat Bailey (Dartmouth)

Name: mrs pat bailey

Phone: 01803 712576



Name: Elma Farrow


Telephone: 01379 644913

Comment: Absolutely delighted with my new covers. Thank you all for a fabulous service. Special thanks to Mathew for all his help. Can't praise your services enough.

       Elma Farrow, Norfolk

Dear Matthew,

Many thanks for the cushion covers and cushions which I received yesterday. I am very pleased with them and I would recommend your company to others.

Best wishes


Sent from my iPhone


> On 26 Jan 2016, at 15:43, Cane Direct Furniture

Name: Annette Abel


Telephone: 01189587819

Comment: Hi

Just a note to say that my covers arrived on Friday evening. They fit perfectly and look fabulous.

Thank you for an excellent service.

Best regards

Annette Abel

From: Christopher Burley []
Sent: 20 January 2016 16:26
Subject: Replacement cushions


Its always a bit of a punt buying things via the internet .But have come up trumps with replacement covers and cushions for our cane suite bought 10 years ago for £1000+.A replacement like for like suite was £1250’ish in the sale so to be able to replace the cushions and covers for <40% of the replacement cost was a bargain.

The quality is as new and cannot be faulted nor can the exceptional one week turn round time.

My wife is absolutely delighted so this service/purchase  scores a highly recommended 5stars .

Rgds Chris burley


From: maureen smith []
Sent: 20 January 2016 16:59
Subject: Re- Covering

Dear Mathew

Thank you so much for my covers.They are excellent quailty. Perfect fit and very well made. They look lovely in my conservertery.

Kind Regards 


Name: Jeff Upsher


Telephone: 07836356903

Comment: Dear Sir / Madam,

Our order has safely been delivered by Paul, Both Diane and I would like to thank-you for the wonderful service you gave us on the purchasing our cane furniture. The speed of delivery was fantastic we shall be ordering more shortly.

Thank-you to everyone concerned, and we wish all to have a wonderful Christmas and a Happy New Year.

Regards a satisfied customer, Jeff Upsher.


Name: Lillian Kellow



Comment: Hi Mathew,

Just to let you know that I have received the covers.  Thanks for a super fast service.  The covers look great and I am really very pleased with them.

Hope that you and all your staff have a really lovely Christmas, and a prosperous New Year./

God Bless

Lillian Kellow

Hi Matt 

Put our cushions on 2 days after delivery (had Xmas night out to get ready and recover for!) hence the delay in thanking you guys. 

Anyway, we love our new covers in Eden Gold.  They are fab.  When buying blind there is always the worry that they might not be as expected, but they have surpassed our expectations.  We are very happy.   

Might send a photo of our conservatory dining chairs for a quote next when we get a bit of spare time.

Cheers Matt and thanks for all your help 

Shirley Quigley

Shirley Quigley


I just wanted to thank you for providing us with such good service. From start to finish, what we thought may have been a risky option of having new cushions manufactured for our conservatory suite, proved to be a really good experience leaving us well satisfied. It looks like a brand new suite, and took much less time than we thought it would. Many thanks to all concerned, best wishes for Christmas and the new year.


                                      Ron & Jen Dawson


Ron Dawson

Name: Jillian Resteghini


Telephone: 02084493327


Comment: I recently took delivery of new cushions and covers for two Angraves cane chairs and wanted to say how very pleased I am with them. Good choice of quality covers and great customer service too. Thank you.

Dear Sirs,

I recently had the cushions and covers replaced on my conservatory furniture by you and wanted to express my delight at the quality of material and workmanship.  I also was pleased to be able to order the material so that I could cover the dining room chairs and stool. It was useful to be able to request fabric samples prior to ordering and the whole process of ordering was easy.

I shall be happy to recommend Cane Direct to anyone who requires similar work to be carried out.

Thank you.

Yours faithfully,

Hazel E. Ralston


Name: Beryl Gausden


Telephone: 07856646952

Comment: Thank you so much for the new covers for my conservatory suite. I am very very pleased with the quality of the material and they fit perfectly, so glad I found your site

I am sorry I have not replied sooner but have been away. Thank you so much for sending the replacement cushions with the corrected stool cover.

It was very kind of you and greatly appreciated. Sincerely, Pauline Spooner


On Tue, 28/7/15, Cane Direct Furniture <> wrote:


Hi Matt

The cushions have just arrived.

I have unpacked them and taken them outside to the seat and guess what, they fit perfectly.

Thank you for transcribing my measurements and pictures to the finished cushions.

I will try to remember to take a photograph when the sun shines so you can use it if you wish.

Many thanks for your expert service.

Sheila Humphreys.


Thorp Arch

Sent from my iPad

> On 21 Sep 2015, at 18:09, Sheila Humphreys <>


Hi Matt

The cushions arrived this morning and I am very pleased with them.

You had old covers to work from which were falling apart but have done a great job and the suite now looks like new.

Many thanks.


David Ogram


Just to let you know my cushions have arrived bright and early. Super quality and super fit (see photos attached).

Thank you so much, I know you never doubted it, now I know why. Congratulations to you and your team.

Mandy Crawford.

Sent from Windows Mail



Name: Mrs  Burnage


Telephone: 01843221125

Comment: I would just like to say Thank You for my cushions/ covers I am very pleased with them.

I have just one question, I sent my old covers for a pattern , but they were not returned to me , if I want another set of covers made do you have pattern


Name: Anne Hickey


Telephone: 01425657008

Comment: Hi

I had my conservatory suite cushions replaced by you which arrived in May, and I am over the moon with them.

Is it possible to purchase some of the fabric by the yard or large off-cut, so I can make some cushion covers?

Thanks for your help

Mrs Anne Hickey

Good afternoon Matthew

I recently received my order of new cushions and covers from you, Thankyou you for your prompt service, they are great.

Could I please have an invoice or a receipt and there was nothing in the parcel.

You can E mail or post it.






EX31 3QJ


Pene Babb



Dear Matt,


I received my new conservatory covers today and am very pleased with the workmanship, please thank all the staff at CaneDirect and thanks Matt for your patience, we got there in the end, will defiantly recommend the company to family and friends, it was great to do business with you, exactly what your Website advertises. 

Kind regards

Sue x  




Hi Matthew

Just want to say how pleased we are with the cushions which arrived on Friday. They look absolutely fantastic- thank you.

Many thanks

Anne Cameron

Sent from my iPad


Dear Matthew

Please see safe arrival of new cushions.

Thank you for the excellent job.

Best wishes

Sheila Humphreys



We have just received our replacement cushions for our conservatory furniture and would like to say that we are delighted with both the fabric and the workmanship. Our furniture looks like new!! Many thanks.

Dorine Lee

7 Somerset Close. Congleton.



Hi Matthew

Cushions arrived safely as promised and now in situ. They look lovely and I am delighted so many thanks to yourself and your team for an excellent job. I will have no hesitation in recomending your company if asked.

Thankyou again

Ciao    AnneF


Hi Matt,

Just thought we would let you know we are delighted with the products. It has taken some time due to the fault in the cloth but we finally got there.

Thanks for your time,

Frank Wallington

01922 645556


Name: Shirley Hart


Telephone: +441482864828


Comment: Hi Matthew,

Just received my cushions and just wanted to say i am absolutely delighted with the quality, service and everything about the order. Thank you very much, i would definitely recommend you

Shirley Hart



Hi Matt

They have arrived and look great. Can't wait to see them in situ but have to as we aren't back in Spain till July!

Thanks very much

07866 384841


Dear Administrator,

A new contact information has been added with the following information.

Name: Judy Wurr

Thank you very much for our Zambezi replacement conservatory chair cushions. Just what we wanted, great quality and value and excellent service.

Thank you
Judy Wurr

Name: Gladys Hiett


Telephone: 01277 230992

Comment: Hi, cushions arrived earlier than expected and we are very pleased with them. Thank you for your excellent service. We will certainly use you again should the need arise. Many thanks. Mr & Mrs Hiett



Mrs. M  Jappy
3 Barefoots Park
Scotland TD14 5BW
The upholstered chairs etc. for our Conservatory have just arrived, and I must say you have made an excellent job, and will
by all means tell other people about you. The material is first class , and all of the cushions fit perfectly. Thank you for doing
such a good job.
May Jappy 


Dear Matthew


Just a few words to say that we have received our cushion and are delighted

with it.   Also to say your service is just excellent and so available.

Thanking you very much indeed from us both.

Leslie and Eileen Kelly.


-----Original Message-----

From: Cane Direct Furniture

Sent: Thursday, October 02, 2014 3:05 PM

To: 'mrs eileen kelly'

Subject: RE: Your Sample Request From Cane Direct



Hi Matthew,


Just to say my cushions and covers arrived last week and I am very pleased with them.  Good quality, well finished and a good service.

Thank you.



John Sutherland []




We would just like to say how pleased we are with the suite you recently recovered for us, and  the excellent service you provided.

Many thanks

Sarah Bailey.

Sent from my iPad=

Keith Bailey []



Sent from Windows Mail

I am writing to let you know that I am delighted with the covers and cushions that I purchased from you last week. They are of the highest quality and the workmanship is excellent. I will not hesitate in recommending you to my friends in the future.

Many Thanks

Irene Chiverton


Hi Matthew,

Just to let you know the cushions have arrive safety and look great.  Just like having a new sofa.

Thank you for your excellent service throughout.

Best regards





The information in this e-mail is confidential and may be legally privileged. It is intended for the exclusive attention of the addressee stated above and should not be copied or disclosed to any other. If you have received this transmission in error, please make no use of its contents and contact the sender. Contact and registered office address: Heptares Therapeutics Limited, BioPark, Broadwater Road, Welwyn Garden City, Hertfordshire, AL7 3AX. Company No: 06267989


-----Original Message-----

From: Cane Direct Furniture []

Sent: 17 September 2014 12:17

To: Fiona Marshall

Subject: RE: Replacement cushions for conservatory sofas


Attn Mathew

new cushions arrived today for our cane furniture,we think it looks like a new suite and can't stop looking at it and of course sitting on it ,very comfy.Thanks to Mathew and his staff for their expertise, if only other companies were this good.

 Many thanks from two happy bunny's

Margaret and Rob Owens

8 Farmhouse Drive



SN15 3SX

Sent from my iPad=

Margaret Owens []



Hi Matt

Just to let you know covers fitted perfectly & we are very happy with them.


-----Original Message-----

From: Cane Direct Furniture []

Sent: 11 August 2014 11:59


Subject: RE: RE:Your Sample Request From Cane Direct


My husband and I wish to thank you for an excellent service and we will certainly recommend your company to family and friends.


Sue and Robert Hall



Sent from my iPad=


Hi Matthew and team

for the attention of Matthew 
hi matthew
I would just like to leave some feed back for our covers that we received yesterday.   well in a word FA NTASTIC. 
we looked a couple of companies up on the internet and decided to go with yourselves. 
as promised you sent us a bag with postage paid, for a sample of our covers.  once the price was sorted and we gave you the go ahead we left it with you.
then yesterday stuart called for payment and said that the covers had been sent out - I don't think it was carrier pigeon but low and behold they arrived a couple of hours later. 
they fit perfectly and look fantastic, we are so pleased, we cant thank you enough, we will definitely recommend you and if we need anything in the future we will contact you.
keep up the good work.
kind regards



Just to thank you for the cushions for my conservatory they are really lovely 

We are very pleased indeed with the order 

Hilary x

On Tuesday, August 5, 2014, HILARY BROCKLEHURST <> wrote:


Name: valerie chambers


Telephone: 02828583357


Comment: Hi Matthew,

I am thrilled with my new covers which arrived today. The transformation of my conservatory is amazing.

The customer service I received from my first enquiry until today has been first class.

I would recommend this company to anyone.

Thanks again for all your help.


" A very happy " Valerie



Hi Mathew

We have received our covers today, thank you very much! We are very pleased with the quality of the material and the standard of workmanship! we are now happy for you to take the payment.

I have attached before and after pictures incase you wish to use them!

Kind regards

Marie and Paul McCarthy

Sent from Yahoo Mail on Android

Name: Angela Satchwell


Telephone: 07976828355


Comment: A very big 'Thank You' to Matthew and the team at Cane Direct!!  We are absolutely delighted with the new cushions for our our Conservatory furniture, the difference is amazing!!   The service we have received from Cane Direct has been exemplary, extremely friendly and very efficient - many thanks!!  Angela & David Satchwell


Hi Matthew Just thought I 'd drop you a line to thank you for the cushion covers  (first opportunity I have had to do so.) -they look really well. 

Hope you are keeping well

Kind Regards

Christine pickering 




-------Original Message-------


From: Cane Direct Furniture

Date: 21/05/2014 11:15:12

To: 'mrs c pickering'

Subject: RE:Your Sample Request From Cane Direct


Attention Matthew. 

Have received my new covers for my cane furniture, they are all fitted and look really great.

Many thanks for a wonderful job.

I shall be more than happy to recommend you to my friends in the future.

Can you please put a receipt for £413.00p in the post to me.

Thanks again



Hi -  I took delivery of my new covers this morning and I just wanted to let you know how delighted I am with them. Talking things thro with Matthew he has even made it possible for me to just unzip the back cushions for cleaning.  Thanks again Cane Direct for making me one happy lady. Elizabeth Fincham 

> From:
> To:
> Subject: RE:Your Sample Request From Cane Direct
> Date: Wed, 30 Apr 2014 17:06:14 +0100



Telephone: 01728 832052

Comment: Just wanted to let you know how absolutley delighted we are with our repalcement cushions for our cane furniture, I couldn't have wished for it to be any better, it is perfect and the service from start to finish was impressive, value for money, thank you so much .



thank you for the delivery of my new cushions. They fit perfectly and I am very pleased with the finish and workmanship and would highly

recommend your company.

Yours sincerely,

Malcolm Forster.

On Friday, 25 April 2014, 9:49, Malcolm Forster <> wrote:




cushions received safely and we are very pleased with the quality and workmanship.

many thanks

irene wishart

12 leyden bank



I have just taken delivery of replacement covers for my conservatory furniture and am extremely happy with the results. The quality is excellent, they are beautifully made and look fabulous.  Thank you very much. 

Chris Warren


Name: Patricia


Telephone: 07816116026

Comment: Dear Matthew,

Just a noted to say how delighted we are with our new cushions and covers for the conservatory.  Your service was wonderful and so nice to be able to speak to the same person all the time. In have already been asked for your address by friends who have seen them.

Many thanks Matthew.

Patricia Barker



Hello Mathew,
My wife and I took delivery yesterday of the new covers and cushions you've made for our conservatory furniture.  Just wanted to take a moment to say thanks for and excellent job and an overall first class service.  Many thanks to all involved.

J & SA Timms

Message Received: Feb 24 2014, 11:25 AM
From: "Cane Direct Furniture"
To: "'Tiny'"
Subject: RE: Contact Form


To customer service, I am sending this e-mail to you to say how pleased my wife and I are with the standard of service and the attention we received while searching for new cushions for our cane furniture . We e-mailed several times with our queries and they where answered almost immediately , also with the phone calls that I made they were answered by Mathew ,and he helped me to understand , and gave me all the information that I required . That is why we placed our order with you , we have received our order and are very pleased with the items thank you. 



Name: Mrs C Swindells


Telephone: 441772752441


Comment: Good Morning

I would just like to say many thanks for the new covers and cushions.The suite looks completley transformed.

Once again many thanks for your wonderful service..




Comment: Hello Matthew,

My cushions arrived on Tuesday as promised and thank you for an excellent service.  We are absolutely delighted with the cushions and the workmanship is excellent. Thank you..

Kind Regards

Jean Towersey.



Hi Matthew

Just to say many thanks for the cushion covers  - they are just what we wanted and make our conservatory furniture look brand new.

Many thanks for your excellent customer service too.

Kind regards



Hi Matthew/Stewart

just to let you know I received my order last Friday.Many thanks for your promptness with regard my order I am very happy with the product.Once agin many thanks to you both.

Janet Sayer

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Name: Linda Neale




Comment: My new refurbished conservatory cushions arrived today. I was told the lead time was three weeks and I placed my order just under three weeks ago. I am absolutely thrilled with them, I love the material and pattern I chose and I think the service was outstanding. I would definitely recommend Cane Direct to my friends and family. Thank you!


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Name: Sally Robinson




Comment: Thank you so much for your excellent service.  The new cushions have just arrived and are wonderful.  From first contact for samples and then phone call to order and final delivery your service has been friendly, prompt and exceeded expectations these days.  From one Robinson to another (originally from Padiham). Thank you.


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Many thanks, covers received, fit perfect we are very pleased.


From: Cane Direct Furniture <>
To: 'S M WILDER' <>
Sent: Tuesday, 30 July 2013, 10:34
Subject: RE: Sample Request (Recovering)



Hello Matthew and team,

I received my order of cushion covers on Monday as you promised and I would just like to say how delighted I am with them.
They are beautifully made, the fabric is of excellent quality and a perfect fit for my sofas.

Thank you very much and I would not hesitate to recommend your service.

Kindest Regards,
Jane Margiotta

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Name: Bryon Hall


Telephone: 01226210060 

Comment: Thank you for all you have done.Excellent service from start to finish.Delivery driver very good,no complaints at all.Would recommend Cane Direct to anyone.

           Thanks Bryon Hall


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Thank you so much for our cushion/covers we are delighted with them. 

Do you recommend any treatment we can use to keep them in pristine condition. 

Your thoughts appreciated

Best regards

Jill Collinson


for the attention of Matthew.

 Further to our telephone chat earlier, I have pleasure in offering the following comments;

 ‘Cane Direct are superb, communicative and helpful all the way, excellent quality at a very reasonable price and they bend over backwards to make the buying process as easy as possible. Nice, friendly people too.

Why go elsewhere?’

Ken Jefferies,   West Sussex




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Name: Barbara Donohue


Telephone: 01525 752883


Comment: I am delighted with my replacement covers. Thank you for a friendly and efficient service.

Regards Barbara Donohue


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Name: lois peters




Comment: Thank you Matthew and CaneDirect team- delighted with my new cushion covers. Cannot recommend this service highly enough.